Return Policy
At Maybrit Sinot we want to make sure you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer you the possibility to return the products within 14 days of receipt, under the conditions as described below.
1. Return period
You have the right to return your order within 14 days after receipt without giving any reason. The return period starts on the day you received the product.
2. Return process
To return a product, you must contact us within the return period via our contact form on the website. Clearly indicate that you want to return the product and state your order number. After approval of the return, you will receive further instructions from us about the return process.
3. Condition of the Product
The returned product must be in its original, undamaged condition. The product must be returned in its original packaging. We cannot accept returns for products that are damaged or used unless they are defective upon receipt.
4. Costs of Returns
The cost of returning the product is at your expense, unless the product is defective or does not concern the correct order. We recommend sending the return via a traceable and insured shipping method to prevent loss or damage to the package.
5. Refund
After receipt and approval of the returned products, you will receive your refund within 14 days. The refund will be made to the payment method you used for the purchase. The original shipping costs will not be refunded, unless the product is defective or incorrectly delivered.
6. Exceptions
Products that are personalized or custom made especially for you cannot be returned unless there is a defect or an error in delivery. Giclée prints cannot be returned if they are damaged by the buyer after receipt.
7. Defective or Incorrect Products
If you have received a product that is defective or does not match your order, please contact us as soon as possible. We offer free returns and refund or replacement, depending on your preference.
8. Contact
If you have any questions about the return policy or would like to register a return, please contact us via the contact form on the website. We will be happy to help you.